Returns & Exchanges
Due to the perishable nature of our artisanal desserts, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Cakes
Examine your individual cakes immediately upon delivery to ensure they have arrived in perfect condition and match your order selection.
Document Issues
If you notice any damage or quality concerns, please take high-resolution photographs of both the packaging and the product within 24 hours of receipt.
Contact Support
Email our customer care team with your order number and the attached photos to initiate a claim for a refund or a replacement shipment.
Resolution Process
Our team will review your request within one business day and issue a store credit or process a full refund to your original payment method if applicable.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing